Effective Date: August 2026

At RAXION., we are committed to delivering your orders safely and on time. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and other important information.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).

Shipping Coverage

We currently deliver to most locations across India through trusted courier and logistics partners.

If your location is not serviceable, our customer support team will contact you to discuss alternative delivery options.

Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location, product weight, and dimensions.
• Free shipping may be offered on selected products or during promotional campaigns.

Order Tracking

After your order has been dispatched, you will receive a tracking number to monitor the shipment’s progress through our courier partner.

Delivery Guidelines

• Please ensure that the shipping address and contact information provided during checkout are accurate.
• Someone should be available at the delivery address to receive and inspect the package.
• If the package appears damaged during delivery, please inform the courier and contact us immediately.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Public holidays
• Natural disasters or severe weather
• Transportation disruptions
• Remote delivery locations
• Courier service delays

RAXION is not liable for delays caused by circumstances beyond our control, but we will make every effort to keep you informed.

Undelivered or Returned Orders

Orders returned to us due to incorrect addresses, failed delivery attempts, or customer unavailability may incur additional shipping charges for re-dispatch.

Damaged or Missing Items

If you receive a damaged package or find items missing from your order:

• Notify us within 48 hours of delivery.
• Provide clear photos of the package and product.
• Our team will review the issue and arrange a suitable resolution.

Contact Us

For any shipping-related questions, please contact us:

RAXION

No. 23, Second Floor
Kachaleeswarar Agraharam Street
Mannady, Chennai – 600001
Tamil Nadu, India

Phone: +91 9791005610

Email: info@raxionhub.com

Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM