raxion

Return & Replacement Policy

Effective Date: August 2026

At RAXION customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Replacement Policy carefully before requesting a return or replacement.

Eligibility for Return or Replacement

 

You may request a return or replacement if:

  • You received the wrong product.
  • The product was damaged during transit.
  • The product has a manufacturing defect.
  • The product is incomplete or missing essential parts.

Requests must be submitted within 7 days of receiving the product.

Conditions for Approval

 

To be eligible, the product must:

  • Be unused and in its original condition.
  • Include all original accessories, manuals, and packaging.
  • Be returned with the original invoice or proof of purchase.
  • Not show signs of misuse, modification, or improper installation.

Our team may request clear photos or videos to verify the issue before approving the request.

Non-Returnable Items

 

Returns or replacements will not be accepted in the following cases:

  • Products damaged due to improper installation.
  • Damage caused by incorrect voltage or electrical faults.
  • Physical damage after delivery.
  • Products altered, repaired, or modified by unauthorized persons.
  • Products damaged due to misuse, negligence, or accidents.
  • Consumable items or specially ordered products (unless defective).
 

Replacement Process

 
  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and describe the issue.
  3. Share photos or videos showing the product and packaging.
  4. Our team will review your request within 2–3 business days.
  5. If approved, replacement instructions will be provided.
 

Return Shipping

 
  • If the return is due to our error (wrong, damaged, or defective product), RAXION will arrange or reimburse the return shipping, where applicable.
  • If the return is due to reasons other than our error, the customer is responsible for the return shipping charges.
 

Inspection & Approval

 

All returned products are inspected upon receipt.

If the product meets our return eligibility criteria, we will process a replacement or refund (where applicable).

Items Damaged During Transit

 

If your package arrives visibly damaged:

  • Do not install or use the product.
  • Take clear photographs of the package and product.
  • Contact us within 48 hours of delivery.

Cancellation of Replacement Requests

 

RAXION reserves the right to reject any return or replacement request if:

  • The eligibility conditions are not met.
  • The request is made after the specified period.
  • Evidence indicates misuse, improper handling, or unauthorized modification.

Need Assistance?

 

For return or replacement requests, please contact us:

Premier Infra Co.

📍 No. 23, Second Floor
Kachaleeswarar Agraharam Street
Mannady
Chennai – 600001
Tamil Nadu, India

📞 Phone: +91 9791005610

✉️ Email: info@raxionhub.com

 

🕒 Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM

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