Effective Date: August 2026

At RAXION we are committed to supplying quality automation gate accessories. This Warranty Policy explains the terms and conditions applicable to products covered under a manufacturer’s warranty.

Warranty Coverage

Warranty is provided only on products where a warranty is specifically mentioned on the respective product page or invoice.

The warranty covers:

• Manufacturing defects
• Material defects
• Functional failures under normal operating conditions
• Defects identified during the applicable warranty period

The warranty period varies by product and manufacturer.

Warranty Period

The applicable warranty period will be clearly mentioned on:

• Product Description Page
• Product Invoice
• Manufacturer’s Warranty Card (if provided)

If no warranty period is specified, the product should be considered as not covered under warranty.

What is Covered

The warranty includes:

• Manufacturing defects
• Defective electronic components
• Internal component failures under normal usage
• Products that fail to operate due to manufacturing faults

All warranty claims are subject to inspection and approval.

What is Not Covered

The warranty does not cover damage resulting from:

• Improper installation
• Incorrect wiring or electrical connections
• Wrong input voltage or power surges
• Water damage or moisture exposure
• Fire, flood, lightning, or natural disasters
• Physical damage, impact, or accidental breakage
• Normal wear and tear
• Unauthorized repair or modification
• Misuse, negligence, or improper handling
• Damage caused during transportation after delivery

Warranty Claim Process

To submit a warranty claim:

1. Contact our customer support team.
2. Provide your Order Number or Invoice.
3. Describe the issue clearly.
4. Share clear photos or videos showing the defect.
5. Our technical team will review the claim.
6. If required, you may be asked to return the product for inspection.

Warranty claims are typically reviewed within 3–5 business days.

Product Inspection

All warranty claims are subject to technical inspection.

If the issue is confirmed as a manufacturing defect, Premier Infra Co. will, at its discretion:

• Repair the product,
• Replace the defective product, or
• Provide an equivalent replacement where the original product is unavailable.

Shipping for Warranty Claims

• Customers are responsible for safely packing the product before shipment.
• If the warranty claim is approved, return shipping arrangements or reimbursement may be provided at Premier Infra Co.’s discretion.
• If the claim is rejected, the customer may be responsible for return shipping charges.
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Limitation of Warranty

This warranty is limited to the repair or replacement of the defective product only.

Premier Infra Co. shall not be liable for:

• Installation or removal costs
• Labour charges
• Business interruption
• Property damage
• Indirect, incidental, or consequential losses arising from the use of the product

Important Notes

• Warranty is valid only for the original purchaser unless otherwise specified.
• Keep your purchase invoice or order confirmation as proof of purchase.
• Products must be installed and used according to the manufacturer’s instructions.
• Unauthorized repairs or alterations will void the warranty.

Contact Us

For warranty-related assistance, please contact:

Premier Infra Co.

PREMIER INFRA CO
No.23 Second Floor,
Kachaleeswarar Agraharam Street,
Mannady,
Chennai,
Tamil Nadu – 600001
India.

Phone: +91 9791005610

Email: info@raxionhub.com

Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM